{"id":4593,"date":"2021-01-06T13:04:59","date_gmt":"2021-01-06T18:04:59","guid":{"rendered":"https:\/\/www.universeit.com\/?p=4593"},"modified":"2021-01-06T13:04:59","modified_gmt":"2021-01-06T18:04:59","slug":"hp-uses-artificial-intelligence-to-transform-its-customer-support-experience","status":"publish","type":"post","link":"https:\/\/m-condit.info\/Universeit\/2021\/01\/06\/hp-uses-artificial-intelligence-to-transform-its-customer-support-experience\/","title":{"rendered":"HP uses artificial intelligence to transform its customer support experience"},"content":{"rendered":"<p>HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.<\/p>\n<p><a href=\"http:\/\/stuf.in\/b4oroo\" target=\"_blank\" rel=\"noopener noreferrer\">Read More&#8230;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.<\/p>\n","protected":false},"author":2,"featured_media":4592,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-4593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-latest"],"_links":{"self":[{"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/posts\/4593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/comments?post=4593"}],"version-history":[{"count":0,"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/posts\/4593\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/media\/4592"}],"wp:attachment":[{"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/media?parent=4593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/categories?post=4593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m-condit.info\/Universeit\/wp-json\/wp\/v2\/tags?post=4593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}